Our Mission

To be a great company by creating exceptional long-term value for our employees, customers and stockholders through worldwide leadership in our businesses.

Values and Principles

IDEXX People
We believe in creating long-term value for IDEXX people and supporting their success and satisfaction as our "internal customers" and fellow team members.

Our collective success depends upon our commitment to a shared vision, our competitiveness and desire to win, our hard work, our quality and integrity, our knowledge and skills, our creativity and entrepreneurial spirit, our teamwork and cooperation, our sense of urgency and responsibility in achieving our goals, and our pride in accomplishments. We value a work environment that attracts, rewards and inspires exceptionally talented and motivated people, that offers outstanding opportunities for personal growth and success, and that supports excellence, world-class standards, continuous improvement and equal opportunity in all of our work.

We believe in open, honest and clear communications and relationships that encourage participation, debate, mutual understanding and respect.

IDEXX Customers
We are committed to treating customers as we would like to be treated. This requires that we understand and respond to the needs of our customers better than any competitor worldwide by being great listeners, by pursuing real breakthroughs in customer satisfaction, by customizing our products to meet the needs of diverse market segments, by inviting and responding to customer feedback and by exceeding customer service expectations.

We value long-term, high value-added partnership relationships with our customers with a high degree of direct customer contact.

We believe in operating globally to access, serve and satisfy more potential customers worldwide.

Our customer service and satisfaction philosophies apply to both external customers and to our fellow employees as team members and internal customers.

IDEXX Products
Our philosophy is that we must be the best supplier in each of our chosen markets worldwide. This requires outstanding technology, innovative and highest quality products, rapid commercialization cycle times, low cost, and high reliability of supply. We believe in being the value leader in our markets, with important decision-supporting products that generate proprietary revenues from repeat sales of consumables to our customers at fair prices.

We value alliances with other companies and institutions as a means of sourcing attractive technologies and products to strengthen our ability to deliver exceptional customer satisfaction.

We put great value on our ability to consistently and systematically win in the tough and highly competitive global marketplace in which we operate.

IDEXX Financial Resources
We direct the Company's resources toward the creation of exceptionally attractive opportunities to build long-term value through market leadership in businesses that offer superior and consistent growth in earnings power. We believe that all decisions must be in the collective best interests of our stakeholders including employees, customers and stockholders.

We believe in decentralizing responsibility and accountability regarding the use of Company resources to business units and other groups that operate every day in our mutual best interest with the mindset of the owners. We believe in superb planning, aggressive goals, operational excellence and the measurement of our achievements by competitive yardsticks.

We believe in maximizing efficiency, while minimizing waste and bureaucracy.

We value financial success as a measurement of our ability to fulfill the Company's vision.